Q: What is your return policy? A: We have a 30-day return policy for all items purchased on our website. Items must be returned in their original condition with tags attached. Shipping fees are non-refundable.
Q: How long does it take to receive my order? A: Orders are typically shipped within 1-2 business days and delivered in 5-10 business days for US orders. International orders may take longer.
Q: What is your shipping policy? A: We offer free shipping on US orders over $50. Orders are shipped via standard shipping and we do not offer express shipping at this time. Please note that we are not responsible for lost or stolen packages. If a package is not shippable due to our error, we will reship the package free of charge.
Q: How do I contact customer service? A: For all questions or concerns, please email us at info@pairofscales.com. We typically respond within 24 hours during business days.
Q: What forms of payment do you accept? A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Q: Do you offer gift cards? A: Yes, we offer gift cards in various denominations. They can be purchased on our website and make great gifts for friends and family.